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Tour

Customers ask each other questions via web entry, twitter, email or Facebook.

Fragestellen

Questions can also be asked via mobile channels: SMS, iPhone App, Blackberry App, Android App or mobile portals. communicate more often with the end customers which leads to more efficient product improvements.

mobile

Answers are being found in 10-minute answer duels and based on a four-eye-principle to ensure the quality.

Antwortduell

All content gets tagged and presented in a search engine optimized way for everybody to read.

Tag-Cloud

Users can create buttons respectively groups to show and share their interests.

Gruppen

Forrester calculated an ROI of 99% for communities that are being implemented as a SaaS for customer self-services.

Benefits

Service-Community.net is a Software-as-a-Service for the involvement of customers and employees. It enables them to solve issues based on a self-service and collaborative approach. The solution is fully customizable and whitelabel enabled, so that corporations can seamlessly open up their websites to open and honest dialogues. Nowadays these discussions are often left to Facebook, Twitter or external forums, which often show up on top of google’s search results. Therefore the search engine optimization within our software creates very valuable content and an optimized google indexation that drives new users to the site. In addition call-center agents and product managers become directly and openly involved in the community. They communicate more often with the end customers which leads to more efficient product improvements.