Corporate FAQs

1. What is Domain Aliasing and what does it mean for SEO?
   We are hosting your community under http://community.example.com by changing the CNAME entry of the sub-domain. All content therefore lies on your top-level domain and is SEO relevant.
2. What is Whitelabeling?
   We adjust the software, its modules and designs according to your needs and integrate it seamlessly into your web and mobile offerings so that customers do not recognize any external software.
3. How do we overcome the chicken-egg-problem in launching a community?
   In case you already have a user base, you should market the community at the beginning as actively as possible and get some employees to join. Also we can support you with moderators that can help spark dialogues. You will soon see activity from your customers as the community grows and as this new self-service becomes part of your standard customer care processes.
4. Do you support us in running and growing the community?
   Yes, we do. We have collected numerous insights about community building with our own Q&A community on www.hiogi.de and would love to share this knowledge with you. Also we are working with partners who provide consultancy or help-desk services around social media.
5. Who owns the content and customer data?
   For our premium and individual solutions this is up to you and users may accept your terms and use the ASP solution directly via a single-sign-on. So you own the customer data and content. You will get an individual offer after a joined workshop. With regard to our low-price SaaS offerings we register the customers and market the content.
6. How much is a graphical color adjustment of the standard community?
   We do the coloring of a Professional Community for free, if you license it for at least 6 months. All the graphic elements receive a color matching your CI. Within the individual and premium license we do a complete whitelabeling or directly hand over the stylesheet adjustment to your creative agency.
7. How can I distribute the Q&As?
   There are various ways to integrate Q&As on other website, apps or tools, e.g. APIs, RSS feeds or widgets. These solutions also include semantic matching or keyword matching within the code, so that the right content is distributed to the corresponding places.
8. Does a community lead to a better google pagerank?
   Most certainly, since user-generated content is very relevant and dynamic. The whole system is optimized for search engines and gets indexed immediately. We also provide google analytics access, so that you can monitor the SEO traffic in real time.

For more information please contact us: info(ät)service-community.net.